Using the Quick Entry option for creating new Tickets allows new tickets to be created easily and with fields that are appropriate by record type. There is a default field set that can be customized in the event that that there are no record types in the Ticket object or that the fields need not differ by record type. This article will explain how each is configured, created, and/or customized.
To customize the Project Details panels, go to Setup → Ticket→ Field Sets
Most fields can be custom configured, however fields with marked with ‘*‘ are required and hard coded into the page which means they cannot be changed.
Most fields can be custom configured, however fields with marked with ‘*‘ are required and hard coded into the page which means they cannot be changed.